Quick View of Terms and Conditions

Quick view of our Terms and Conditions for Fixed Line, Mobile and Broadband Services with Fundraiser Telecom Ltd.  This Contract sets out the terms on which Fundraiser Telecom Ltd Limited (registered in England with number 8878534) will provide telecommunications services to you, the Customer with whom we make this Contract (“you”).By using the Service(s) (as defined below) you agree to the following terms and conditions.

Definitions in This Contract

  • “Acceptable Use Limit” Fair usage by the customer as per the website.
  • “Billing Period” The period the bill covers.
  • “Broadband Service” The service we provide.
  • “Call Charge” Our price list.
  • “Charges” The cost to the customer to use the services.
  • “Committed Period” Contract term, minimum period of twenty four months, subject to service used.
  • “Connection” To the relevant Network of our choice.
  • “Connection Charge” As set out in the Price List.
  • “Connection Date” The date of the connection of the Service(s).
  • “Contract” Means this contract between Fundraiser Telecom Ltd and the Customer, as agreed over the telephone, completed in person or on our website by the Customer or on the Customer’s behalf. The sales recording forms the contract if no signature exists.
  • “Cooling Off Period” Means the period of ten (10) Days from the Date of the Welcome letter during which you may cancel the contract.
  • “Inclusive Calls” Means a call lasting up to 60 minutes made by you to any Fundraiser Telecom Ltd customer from landline to landline in the case of Fixed Line Services.
  • “Line Extras” Such as call divert, 1571, call minder, etc
  • “Line Rental Service” Means the service to rent access to the main telephone line.
  • “Network” Means the electronic communications network(s) over which we provide the Service(s) which may not be the BT Network.
  • “Recorded Conversations” All inbound and sales calls are recorded for training and quality purposes. Sales calls will be used to substantiate contract issues.
  • “Start Date” Means the date upon which you either sign this Contract or if you have ordered the Services over the telephone or via the internet, the date upon which you set up your Contract.
  • “Fundraiser Telecom” means Fundraiser Telecom Ltd Limited of Kingsley House, Eaton St, Crewe, Cheshire, CW2 7EG.

Charges and costs:

Ending the Contract

In the event you seek to cancel the Contract before the end of the Committed Period, you will incur an early termination charge of the remaining contract months (part month charged as full month) and a one off charge of £25 including VAT. Business customers will be charged (charge list available upon request) depending on type of line service and features provided (“Early Termination Charges”);

Line Rental Only £8.00 per remaining month
Line Rental + Call Package £10.00 per remaining month
Line + Broadband £15.00 per remaining month
Superfast Broadband £20.00 per remaining month
Equipment
Router Product Charge £39.99
Call Blocker Product Charge £39.99

When this Contract Begins and How Long it LastsThis Contract will commence on the Start Date and will continue for the Committed Period, the Contract will automatically continue for subsequent periods of the same duration. Unless cancelled 28 days before contract expiry date. See product leaflet to determine contract length.How We Charge and How You Pay – All Services

  • Charges will be payable with effect from the date that a Service or any part of a Service is first provisioned for you for your use. The basis upon how we Charge you for the Services will be set out in the literature we send you on commencement of Service(s).
  • Paper bills are charged at £2.20 per bill sent to cover production and postage costs.
  • Email bills are free of charge.
  • There is a 10p connection fee per call made, excluding calls made to Premium Fixed Fee services and Direct Enquiries that include their own connection charges.
  • Non Direct Debit accounts will incur a £3.50 monthly charge.
  • You can upgrade your service at any time within your contract period.
  • Monies taken in the first payment are non-refundable.
  • Copies of the initial sales recording if required are charged at £5 each.
  • We will issue invoices for the Services in accordance with the payment terms specified in the Contract.
  • You will pay invoices within 10 days of the date of the invoice.
  • Payments are by Direct Debit only. If a Direct Debit is dishonoured or cancelled we shall suspend your service until payment is made and be entitled to pass on to you an administration fee of £15 to cover administration and third party charges. We shall also charge you a monthly fee administration fee of £10 to cover line rental for each month in which your direct debit is dishonoured or not reinstated following cancellation. We may charge interest on all overdue amounts from time to time on a daily basis at a rate of 4% above the base rate of the Royal Bank of Scotland plc, to run from the due date of payment until receipt by us of the full amount (including any accrued interest) whether before or after judgement in respect of the overdue amount.  A £15 reconnect fee will be added to your account.
  • Any invoices which are disputed must be done so within 1 month of the date of  issue otherwise the invoices will be deemed to be correct. If you wish to dispute an invoice you must write to us and provide us with (i) nature and reason for dispute, (ii) amount in dispute, (iii) any evidence to support the disputed amount. Undisputed amounts must be paid in full.
  • Where under this Contract a Service Credit or other sum of money becomes payable by us to you, we shall be entitled to deduct that sum from Charges due from you to us from time to time. We will show any such deductions as a credit in the invoice issued by us following the due date for payment of the sum owed by us to you.
  • We shall be entitled to withdraw any Inclusive Calls at any time and in our absolute and sole discretion including calls to 0845 and 0870 numbers.
  • If you are a Line Rental Services customer and elect to use another provider for some or all of your calls we may at our sole discretion decide to (i) bar your use of indirect access codes, (ii) charge you a higher fee for your use of the Line Rental Service or (iii) disconnect the Line Rental Services.
  • We may vary our Charges at any time by posting the resulting changes on Our Website or otherwise giving you notice. The revised Charges will apply to all Services provided after the effective date of the notice of change.
  • All Charges are stated exclusive of value added tax (VAT) for business users or other applicable taxes. You will be responsible for paying VAT and other applicable taxes which will be included in our invoices at the applicable rate(s).

What Services We will provide to You Fixed Line Services

  • We will provide the Fixed Line Services in accordance with the terms of this Contract.
  • We will use reasonable skill and care when providing the Fixed Line Services.
  • If you elect to apply for the Line Rental Service and already receive line rental services from another provider, this other service will continue until the transfer to our Fixed Line Service is complete unless your other provider agrees that it can be done earlier.
  • It is your responsibility to ensure the compatibility of the Fixed Line Services with any monitored alarm system you may have. You agree to ensure that you are not in contract with another Service Provider before entering into this Contract. We are not responsible for any fees or charges imposed by another service provider.
  • If you have given us your permission, we will register your telephone number on the Telephone Preference Service (“TPS”) registry.
  • In response to Ofcom’s publication of its “Statement and Notification on Protecting Citizen’s and Consumers from Mis-selling of Fixed-Line Telecoms Services” (the “Ofcom Guidelines”), we have produced a Fundraiser Telecom Ltd Codes of Practice and Sales and Marketing Code of Practice to protect your rights in this area and a full copy of this is available on request from us by calling 0845 017 9878.
  • You recognise that the Fixed Line Services may from time to time be adversely affected by local geography, topography and/or atmospheric conditions and other causes of interference and may fail or require maintenance without notice. You further acknowledge that we shall have no liability for failure of the Fixed Line Service or the Equipment and/or
  • Hardware unless and to the extent caused by our negligence or fraudulent misrepresentation.
  • Should an Openreach engineer need to visit to repair a fault, faults up to your premises – no charge, internal problems/repairs are fully chargeable to your account.

Your Right to Cancel the Contract

  •  If you wish to cancel the Contract for the Service or any part of it, you have the cooling off period to do so by sending us a letter, email or fax to our Customer Services department to confirm cancellation before the Cooling off Period expires. For broadband users, you must return, in an “as new” condition and in the original packaging, the Equipment and/or Hardware and any additional items supplied by us to you, at your cost. If you do not return the equipment and/or Hardware and any associated items you have purchased in an “as new” condition before the date of installation, we will not refund any payment that you have made in respect thereof.
  • If you cancel your Contract after the Cooling off Period, you must pay any Charges that we have incurred, including the costs of administration.

What Services We will provide to You Broadband Services

  • We will provide you with the Broadband Service with the reasonable care and skill of a competent internet service provider and in accordance with the terms of this Contract.
  • To place a Contract to receive and use the Broadband Service you will need an existing BT or any other non-cable network telephone line; a personal computer of minimum specification; and compatible cables and extension leads between your PC, modem and telephone socket.
  • Before we can confirm that we will provide you with the Broadband Service your telephone line will need to be tested and checked to ensure that the Broadband Service is available in your area;
  • Your telephone line will also need to be checked to see whether the Broadband Service can be activated. If any work needs to be done to your telephone line at your Premises to enable you to receive the Broadband Service, you will be responsible for any and all costs.
  • You must cancel any other broadband access service supplied by another company through BT or, where applicable, other noncable network telephone landline that you wish to use to receive our Broadband Services. If you are migrating to our Broadband Service from a third party provider of an alternative broadband service, you will need to obtain a Migration Authorisation Code (“MAC”) from that service provider. This MAC will be valid for 30 days from the date of issue and can only be used once. It is your responsibility to obtain this code and to ensure that you provide it to us in sufficient time to process your migration. We will not be responsible for any delay, costs, expenses, loss or damage arising or incurred by you through failure to connect you to the Broadband Service. Your migration to the Broadband Service is subject to any migration charge applicable at the time you place your Contract. Details of this charge are set out on the Fundraiser Telecom Ltd Website.
  • Despite the line tests carried out on your BT or, where applicable, other non-cable network telephone landline, in certain limited circumstances that are beyond our control this line test may prove false. As a result we will not be able to provide the Broadband Service to you. We will notify you as soon as possible if this occurs and the Contract between us will end. In such circumstances, we will provide you with a full refund for any charges you have already paid us.
  • In certain limited circumstances, we may not be able to provide you with the Broadband Service for technical reasons. If this happens we will do our best to let you know promptly.
  • We will operate a Technical Support Helpline to provide information and advice to you on any technical issues relating to your use of the Broadband Service.
  • Upon activation of your Broadband Service you may experience a temporary loss of your BT or, where applicable, other non-cable network line for which we shall have no liability to you.

General

  • All calls to international, premium rate and other numbers indicated in the Price List as being automatically barred will be barred from the Equipment and/or Hardware. This bar may be removed at our sole discretion and may be subject to the provision of such security (by or on behalf of the Customer) and to such credit and other checks as we shall require.
  • We may select and at any time change any carrier or other service provider for the purposes of providing the Service(s), and you authorise us to give all notices, nominations and other authorisations that are necessary for us to provide, the Service(s) to you.

What Level of Service We Give to You

  • We do not guarantee that the Services will be continuously available to you or free from Service Failures. No compensation will be due should this occur.
  • Where you believe that you are experiencing a Service Failure you must immediately report this to us via Customer Services providing sufficient information to enable us to investigate the problem.

Your Use of the Services – General

  • You agree that you will not use or allow others to use any of the Services;
  • to contravene or cause us to contravene any Legislation;
  • to contravene our Fair Use Policy (where applicable) or our Acceptable Use Limit (where applicable);
  • to be for any improper, immoral or unlawful purpose;
  • to enable or permit unauthorised access by you or third parties to data stored on our network;
  • to cause a degradation of service to any of our other customers;
  • to involve the sending of unsolicited marketing or advertising materials;

You agree that in respect of the Service(s), you will:• Comply with any reasonable instructions issued by us which concern your use of the Services.Grievances

  • Should you have a complaint which cannot be resolved over the phone, you must write/ email your complaint to our complaints department. There will then follow an 8 week period to resolve your complaint. If this time passes or we issue a “Dead Lock” letter to you then you may approach the independent arbitrator to have them look into your case, details can be found in our Codes of Practice on our website. This internal process MUST be followed before involving the arbitrator.

Broadband Services

  • You must comply with any instructions we give you about the Broadband Service.
  • In the event that rental of your telephone line is terminated by BT or, where applicable, any other non-cable network or you change the services on your line such that the Broadband Service is unable to operate normally, the Broadband Service will be terminated and you will be liable to us for the charges that remain due for the Committed Period.
  • During the Contract you may request a Re-grade at any time provided that it is only once in every thirty (30) days. Re-grades are subject to availability and payment of any applicable charges.
  • We do not warrant or guarantee the accuracy or completeness of any content provided with the Broadband Service.

Allocation and Use of Telephone Numbers

  • Where we allocate you any telephone numbers or codes as part of the Services, you acknowledge that you will not acquire any legal, equitable or other rights in relation to any numbers or codes.

Fixed Line Services

  • Although our Services may include Inclusive Calls, calls to the Channel Islands and the Isle of Man are not automatically included. In addition your Fundraiser Telecom Ltd Service will not include the ability to make calls to the following countries unless we permit such access (at our own discretion): Bangladesh, Columbia, India, Kuwait, Nigeria, Pakistan, San Tome & Principe, Taiwan, 6&7 in Lichtenstein, and both Global Mobile
  • Satellite and Inmarsat. We may withdraw your ability to make calls to such destinations at any time at our discretion and without notice to you.
  • If your Price List Plan includes Inclusive Calls, these Inclusive Calls shall not be charged for the first 60 minutes of each call. Thereafter, the standard Charges relevant to your Price List for the Services you receive, will apply for all minutes (or part minutes) in excess of 60 minutes.
  • Inclusive Calls are only available to Customers who make calls in the UK and who use Fundraiser Telecom Ltd as their sole provider of calls;
  • Inclusive calls are only available for voice calls to UK destinations that start with 01, 02, 03, 0845 and 0870 (not ‘data’, ‘internet’ or ‘indirect usage’ and excludes all other numbers). Only calls made over the Fundraiser Telecom network can be Inclusive Calls.
  • We reserve the right to withhold or withdraw discounts on any invoices that remain unpaid.

Broadband Services

  • For Broadband Services within thirty (30) days of the Start Date, we shall prepare and send to you a bill for the following Billing Period and, if applicable any costs for Hardware you have purchased. Thereafter we shall prepare and send to you at the end of every Billing Period a bill detailing the charge for the following Billing Period.

Credit Limit/Security Payment

  • Credit Limit/Security Payment
  • We may at our sole discretion and at any time during the lifetime of the Contract impose a Credit Limit on your account.
  • Any Credit Limit imposed can be amended without prior notice. If you exceed such Credit Limit (i) we may demand immediate payment of the Charges and/or suspend the Services; and (ii) you will still be responsible for all Charges incurred including those exceeding the Credit Limit.
  • If at any time we require you to pay a security deposit we may (i) suspend provision of the Service(s) until we receive payment of the security deposit and (ii) at any time apply the security deposit (once paid) to meet any cost, loss or liability incurred as a result of any failure by you to comply with these terms or to pay any amount you owe to us.

We may terminate this Contract with immediate effect by notice in writing if:

  • you fail to pay any sums due to us within 14 days of receiving written notice from us indicting the sums due and demanding payment;
  • you are in material breach of this Contract which breach is capable of remedy and fail to remedy that breach within 30 days of receiving the notice specifying breach;
  • you are in material breach of this Contract and that breach cannot be remedied;
  • you commit persistent breaches of the Contract;
  • You make any voluntary arrangements with your creditors or become subject to an administrative order or go into liquidation, whether voluntary or compulsory (other than for the purposes of reconstruction or amalgamation).

Our Rights to Suspend the Services

  • We may suspend the provision of any service without prejudice to your liability to continue to pay the Monthly Charges without compensation.
  • you fail to meet any of your obligations under this Contract;
  • technical limitations exist or arise which make the provision of the Services impossible or materially limit the functionality or performance of the Services;
  • necessary for operational reasons such as repairs, upgrades to the Services or regular or emergency maintenance;
  • we are obliged to comply with any Contract, instruction or request of a competent governmental regulatory or other authority;
  • if the Credit Limit for this Contract is exceeded;

Events outside Our Reasonable Control

  • For the avoidance of doubt, circumstances beyond our reasonable control include but are not be limited to act of God, war or riot, civil disobedience, national emergency, strikes and other labour disputes, fire, flood, act or terrorism, power failures, non-availability of any third party telecommunication services, breakdown of any equipment and/or hardware not supplied by us acts of government or other competent authority. No compensation will be due if the above occurs.

Confidentiality

  • Excluding for debt recovery, Fundraiser Telecom Ltd will not disclose to any third party any confidential information as a result of this Contract.

Use and Disclosure of Your Personal Information

  • Your details will not be used by any organisation not directly owned or controlled by the company.

Equipment and Hardware

  • Equipment and/or Hardware supplied by us shall be at your risk immediately on delivery to your premises.
  • We reserve the right to charge carriage in cases where you refuse to accept delivery of goods supplied by us in response to a duly authorised Contract received from you.

Additional Broadband Provisions – Your E-Mail Account

  • Where we provide you with one or more e-mail addresses as part of providing the Broadband Service you acknowledge that such email addresses are not your property.

Security, Username, Passwords

  • You will be allocated a username and password in order to access the Broadband Service. You will be responsible for keeping this username and password confidential and agree to take all necessary steps to ensure their confidentiality and that they are not disclosed to any unauthorised third parties.

Broadband Connection

  • We will endeavour to provide the Broadband Service to you up to the data transmission speed you request. However, we cannot guarantee this and the speed of your connection and download times may be slower if our network or the internet is congested.

Third Party Rights

  • A third party which is not a party to this Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.

Assigning the Contract

  • We may assign, sub-contract or otherwise transfer this Contract or any part of it to any third party in our absolute discretion.
  • You may not assign, sub-licence or otherwise transfer this Contract or any of your rights or obligations arising under it without our written consent.

Entire Contract

  • The Contract sets out the whole agreement between you and us for the provision of the Service and supersedes all prior arrangements, understandings and agreements between you and us.

Notices

  • Notices must be in writing and shall be served by hand delivering it or sending it by pre-paid first class post, or registered post, or prepaid recorded delivery.

Waiver

  • The failure or delay by us in exercising any of our rights, powers or remedies under this Contract shall not in any circumstances impair such right, power or remedy nor operate as a waiver of it.

Enforceability

  • If any particular clause of the Contract shall be or be held to be invalid or unenforceable by any court or other competent body or authority, the enforceability of any other clauses in this Contract shall not be affected and they shall continue in full force and effect.

Law

  • This Contract will be construed in accordance with and governed by the laws of England.
  • In the event of any dispute relating to or arising from this Contract the parties agree to submit to the non-exclusive jurisdiction of the English court.

Full Terms & Conditions


Terms and Conditions for Fixed Line, Broadband, Mobile & Website Services with Fundraiser Telecom
This Contract sets out the terms on which Fundraiser Telecom Limited (registered in England with number 8878534) will provide telecommunications services to you, the Customer with whom we make this Contract (“you”). By using the Service(s) (as defined below) you agree to the following terms and conditions.
1 Definitions
1.1 In this Contract:
“Acceptable Use Limit” means rules, limits or restrictions for the use of the Services as may be revised by us from time to time and may be set out in any service literature.
“Associates” means in relation to a party to this Contract (at the relevant time), any company which is a Subsidiary or a Holding Company or which is a Subsidiary of any such Holding Company from time to time (where ‘Subsidiary’ and ‘Holding Company’ have the meanings given in section 736 of the companies Act 1985).
“Authorisation” means the authorisation to act as a public electronic communications network or service provider under the Legislation.
“Billing Period” means any period in respect of which we will bill you from time to time for your use of the Services.
“Broadband Plan” means the monthly tariff which you select at the time you sign this Contract.
“Broadband Service” means the high speed “always on” network access to the internet provided in accordance with the particular type of Broadband Plan chosen by you and supplied to your Premises via the Network and which is provided in accordance with the terms of the Contract.
“BT” means British Telecommunications Plc of 81 Newgate Street, London EC1A 7AJ.
“Call Charge” means a charge for units of time costed at the rates set out in the Price List.
“Charges” means the charges payable by you to us for the provision of the Services as set out in the Contract (which includes Call Charges, Connection Charges, Monthly Charges and, where applicable, the Domain Name Price) or any revised changes notified to you in accordance with clause 8.1.2, together with all applicable taxes and any interest due in accordance with clause 8.
“Committed Period” means, in respect of each Service (except Website Services), the minimum period of twelve (12) calendar months (or if longer the number of calendar months specified overleaf) for which a Contract for each Service will run commencing on the Connection Date.
“Connection” means the connection of the Services to the relevant Network.
“Connection Charge” means the sum to be charged for connection to the Services as set out in the Price List.
“Connection Date” means the date of the connection of the Service(s).
“Contract” means this contract application between Fundraiser Telecom; the Customer for the provision of the Services subject to these terms and conditions, as agreed over the telephone, completed in person or on our website by the Customer or on the Customer’s behalf.
“Cooling Off Period” means the period of ten (10) Days from the Start Date of the Contract during which you may cancel it.
“Credit Limit” means a monthly financial limit applied for Charges incurred under this Contract.
“Customer Services” means the Customer Services facility provided by Fundraiser Telecom for you to report any faults with the Services or make general or account enquiries contactable by phone, details of which are set out on Our Website and available between the hours of 8.00 am and 8.00 pm, Monday to Friday (except certain public holidays). All calls may be monitored and recorded for training and security purposes;
“Denial of Service Attacks” means any attacks to the Network on which the Broadband Service is provided or any other third party’s network, the purpose of which are to attempt to prevent legitimate users from using or enjoying the benefit of the Broadband Service or any other similar service (as the case may be), including but not limited to, attempts to ‘flood’ the Network (or any other third party’s network) or to disrupt users from connecting to, accessing or using the Broadband Service.
“Fair Use Policy” means our policy for the use of the internet related Services set out on Our Website, as may be revised by us from time to time by posting any updated version on Our Website.
“Fixed Line Plan” means the monthly tariff which you select at the time you sign this Contact.
“Fixed Line Services” means the fixed line services provided to you by us under the terms of this Contract enabling you to make and receive calls over the Network.
“Inclusive Calls” means a call lasting up to 60 minutes made by you to any Fundraiser Telecom customer from land-line to land-line in the case of Fixed Line Services
“Legislation” means any applicable legislation, authorisations, permissions, rules, regulations, orders and guidelines relating to the provision and/or marketing of the Services and includes without limitation the Communications Act 2003, the Telecommunications Act 1984, the ICSTIS Code and/or any directives or other requirements issued by OFCOM from time to time.
“Line Extras” means any other facilities that we agree to provide to you under this Contract that are additions to the Line Rental Service (such as select services like 1571 voice-mail, call divert).
“Line Rental Service” means the Service we may agree to provide you to allow you to rent access to the main telephone line and shall include Line Extras where we agree to provide these to you.
“Network” means the electronic communications network(s) over which we provide the Service(s).
“OFCOM” means Office of Communications.
“Our Website” means the website located at www.fundraisertelecom.com or such other website as may be notified to you by us.
“Personal Data” has the meaning ascribed to it in The Data Protection Act 1998, as amended from time to time.
“Premises” means the mainland UK premises that we agree with you where we shall provide you with the Service(s).
“Price List” means a list of our current prices including (but not limited to) details of Connection Charges, charges for monthly access and related services and calls which is available on request by calling our Customer Services.
“Recorded Conversations” All inbound and sales calls are recorded for training and quality purposes. Sales calls will be used to substantiate contract issues.
“Re-grade” means a change to the type of Broadband Plan that you subscribe to in accordance with these terms and conditions, resulting in an upgrade or downgrade to the Transmission Speed of the Broadband Service you receive.
“Service Failures” means any failure, error or defect in the provision of the Services by us but excludes failures, errors or defects arising from, caused by or contributed to by your acts or omissions or third parties acting on your behalf including other providers of telecommunications, computers or other equipment or services including internet services or any failure, error or defect arising as a result of causes beyond our reasonable control.
“Service Level” means in relation to a Service means the performance standard, if any, set out in the Contract.
“Service” means any one of the services described in an Contract and “Services” means any combination of two or more such services.
“Software” means the software provided by us to you for the purposes of enabling you to use the Services including all associated documentation.
“Start Date” means the date upon which you either sign this Contract or if you have ordered the Services over the telephone or via the internet, the date upon which you set up your Contract.
“Telecom Company” and “Fundraiser Telecom” means Fundraiser Telecom Limited (registered in England with number 8878534) of Kingsley House, Eaton Street, Crewe, Cheshire, CW2 7EG
“Third Party Operator” means the electronic communications network or services provider through which we provide our Services.
“Transmission Speed” means either the rate in kilo bits per second (kbps) or millions of bits per second (Mbps) that data is transferred between two modems. Your transmission speed is that specified in your Broadband Plan.
“Welcome Pack” A welcome pack is sent to all customers; however we can not be held responsible for loss of post. Our full Terms of conditions are available on the website. If a customer does not receive the welcome letter they are still bound by the terms and conditions.
“Working Day” means a day which is not a Saturday, a Sunday or a bank or public holiday in London.
“You” “Your” or “Customer” means the person or entity with whom we are entering into this Contract and whose details are included in the contract application forming part of this Contract.
1.2 Words in the singular shall include the plural and vice versa and references to legal persons shall include natural persons and vice versa.
1.3 The headings in these conditions are intended for reference only and shall not affect their construction.
2 When this Contract Begins and How Long it Lasts
2.1 This Contract will commence on the Start Date and will continue for the Committed Period, the Contract will then continue for subsequent periods of one month. (a “Subsequent Contract Period”) unless terminated otherwise in accordance with clause 11.
2.2 The Connection Date and any other dates given in this Contract regarding our provision of the Services to you are estimates and are provided for planning purposes only. We will have no liability for any failure to meet the Connection Date or any other date as time is not of the essence in relation to our provision of the Services to you.
2.3 If, during an existing contract, you authorise a change that affects how we provide that service within the existing contract, you will be entered into a new contract. This does not apply on adding star services, such as but not limited to 1471, 1571, call waiting or caller display.
3 Your Right to Cancel the Contract
3.1 Fixed Line Services
3.1.1 You may cancel your Contract for the Fixed Line Services within the “Cooling Off Period”.
3.1.2 If you want to cancel your Contract, you must call our Customer Services to confirm cancellation before the Cooling Off Period expires.
3.1.3 If you cancel your Contract after the Cooling Off Period you must pay any Charges that we have incurred, including the costs of administration.
3.1.4 Should the contract be terminated before the anniversary date then the following table of charges will be applied to the customer’s account.  Part month will count as a full month.  The full Product Cost (s) will be applied to the customer’s account if we have supplied the product (s). There will also be a £25.00 administration fee applied if a termination occurs,  A cease charge of £30.00 will also be payable if you cease your broadband or mobile service(s).
Line Rental Only
£8.00 per remaining month

Line Rental + Call Package
£10.00 per remaining month

Line + Broadband
£15.00 per remaining month

Superfast broadband
£20.00 per remaining month

Equipment

Router
Product Charge
£39.99
Call Blocker
Product Charge
£39.99
3.1.5 If you are a Line Rental Services customer and elect to use another provider for some or all of your calls we may at our sole discretion decide to (i) bar your use of indirect access codes, (ii) charge you a higher fee for your use of the Line Rental Service or (iii) disconnect the Line Rental Services.
3.2 Broadband Services
3.2.1 If you wish to cancel the Contract for the Broadband Service or any part of it, you have the Cooling Off Period to do so by calling our Customer Services to confirm cancellation before the Cooling Off Period expires. If you do not call our Customer Services to confirm your cancellation, we may not be able to recognise or process your cancellation. You must return, in an “as new” condition and in the original packaging, the Equipment and/or Hardware and any additional items supplied by us to you, at your cost. If you do not return the Equipment and/or Hardware and any associated items you have purchased in an ‘as new’ condition before the date of installation, we will not refund any payment that you have made in respect thereof.
3.2.2 If you cancel your Contract after the Cooling Off Period you must pay any Charges that we have incurred, including the costs of administration.
4 What Services We will Provide to You
4.1 Fixed Line Services
4.1.1 We will provide the Fixed Line Services in accordance with the terms of this Contract.
4.1.2 We will use reasonable skill and care when providing the Fixed Line Services.
4.1.3 If you elect to apply for the Line Rental Service and already receive line rental services from another provider, this other service will continue until the transfer to our Fixed Line Service is complete unless your other provider agrees that it can be done earlier.
4.1.4 It is your responsibility to ensure the compatibility of the Fixed Line Services with any monitored alarm system you may have and you should check this with your monitored alarm system provider. If there is an interruption to the provision of the Fixed Line Services under this Contract we do not accept any liability in connection with your use of a monitored alarm system with the Services, except for liability for death or personal injury caused by our negligence or that of our agents. You agree to ensure that you are not in contract with another Service Provider before entering into this Contract. We are not responsible for any fees or charges imposed by another service provider. It is your responsibility to ensure that any switch reprogramming is performed before the start of the service. Failure to do so may impact on your ability to make outbound calls. We do not accept liability in connection with any disruption this may cause.
4.1.5 Certain services which are provided by Third Party Operators may not be compatible with the Fixed Line Services e.g. BT surftime. You should be aware that such services may be automatically removed from your line during set up and may no longer be available to you.
4.1.6 If you have given us your permission, we will register your telephone number on the Telephone Preference Service (“TPS”) registry. The TPS is a central register of individuals and businesses who have indicated that they do not wish to receive unsolicited sales and marketing calls. Registering your telephone number on the TPS will stop telemarketing calls from all companies, including those who regard you as a customer unless you have previously told them you have no objection to them calling you.
4.1.7 In response to Ofcom’s publication of its “Statement and Notification on Protecting Citizen’s and Consumers from Mis-selling of Fixed-Line Telecoms Services” (the “Ofcom Guidelines”) which requires all providers of fixed-line voice telephony services to maintain and follow a sales and marketing code of practice in order to prevent mis-selling to Customers, we have produced a Telecom Company Code of Practice to protect your rights in this area and a full copy of this is available by visiting the Fundraiser Telecom Website.
4.1.8 You recognise that the Fixed Line Services may from time to time be adversely affected by local geography, topography and/or atmospheric conditions and other causes of interference and may fail or require maintenance without notice. You further acknowledge that we shall have no liability for failure of the Fixed Line Service or the Equipment and/or Hardware unless and to the extent caused by our negligence or fraudulent misrepresentation.
4.2 Broadband Services
4.2.1 We will provide you with the Broadband Service with the reasonable care and skill of a competent internet service provider and in accordance with the terms of this Contract.
4.2.2 To place a Contract to receive and use the Broadband Service you will need:
4.2.2.1 an existing BT or any other non-cable network telephone line;
4.2.2.2 a personal computer of minimum specification; and
4.2.2.3 compatible cables and extension leads between your PC, modem and telephone socket. Other than the Equipment/and or Hardware that we may supply to you and which you may use in accordance with clause 18 of these terms and conditions, the Broadband Service does not include the provision of any line rental, telephones or other equipment and/or hardware and we do not provide a maintenance service. You will need to continue paying us or your existing telephone service provider for the rental of your line and all call charges and other relevant telecommunications services supplied to you.
4.2.3 Before we can confirm that we will provide you with the Broadband Service:
4.2.3.1 your telephone line will need to be tested and checked to ensure that the Broadband Service is available in your area;
4.2.3.2 your telephone line will also need to be checked to see whether the Broadband Service can be activated. If any work needs to be done to your telephone line at your Premises to enable you to receive the Broadband Service, you must arrange for us, BT or, where applicable, the other non-cable network to do this work for you. This work must be done before we can accept your Contract and you will be responsible for any and all costs, charges or expenses payable to us, BT or, where applicable, the other non-cable network in respect of this work; and
4.2.3.3 you must cancel any other broadband access service supplied by another company through BT or, where applicable, other non-cable network telephone landline that you wish to use to receive our Broadband Services. If you are migrating to our Broadband Service from a third party provider of an alternative broadband service, you will need to obtain a Migration Authorisation Code (“MAC”) from that service provider. This MAC will be valid for 30 days from the date of issue and can only be used once. It is your responsibility to obtain this code and to ensure that you provide it to us in sufficient time to process your migration. We will not be responsible for any delay, costs, expenses, loss or damage arising or incurred by you through failure to connect you to the Broadband Service. Your migration to the Broadband Service is subject to any migration charge applicable at the time you place your Contract. Details of this charge are set out on the Fundraiser Telecom Website.
4.2.4 Despite the line tests carried out on your BT or, where applicable, other non-cable network telephone landline referred to at clause
4.2.3.2 above, in certain limited circumstances that are beyond our control this line test may prove false. As a result we will not be able to provide the Broadband Service to you. We will notify you as soon as possible if this occurs and the Contract between us will end. In such circumstances, we will provide you with a full refund for any charges you have already paid us.
4.2.5 In certain limited circumstances, we may not be able to provide you with the Broadband Service for technical reasons. If this happens we will do our best to let you know promptly.
4.2.6 We will operate a Technical Support Helpline to provide information and advice to you on any technical issues relating to your use of the Broadband Service.
4.2.7 Upon activation of your Broadband Service you may experience a temporary loss of your BT or, where applicable, other non-cable network line for which we shall have no liability to you.
4.5 General
4.5.1 All calls to international, premium rate and other numbers indicated in the Price List as being automatically barred will be barred from the Equipment and/or Hardware. This bar may be removed at our sole discretion and may be subject to the provision of such security (by or on behalf of the Customer) and to such credit and other checks as we shall require.
4.5.2 We may select and at any time change any carrier or other service provider for the purposes of providing the Service(s), and you authorise us to give all notices, nominations and other authorisations that are necessary for us to provide, the Service(s) to you.
4.5.3 Whilst we provide the Service(s) to you, you authorise us to act on your behalf in all dealings with any Third Party Operator in connection with any matter that enables us to provide or to continue to provide you with the Line Service(s).
4.5.4 The Service(s) are provided for use by you in the course of your business and on the condition that you do not resell or otherwise make the Service(s) available to any other person.
4.5.5 If you have a problem with, or a complaint about the Service, please contact our Customer Services team in writing.
5 What Level of Service We Give to You
5.1 We do not guarantee that the Services will be continuously available to you or free from Service Failures.
5.2 Where you believe that you are experiencing a Service Failure you must immediately report this to us via Customer Services providing sufficient information to enable us to investigate the problem. We will log the time of receipt of all such reports.
5.3 Where we spend time investigating a fault(s) that is being persistently reported by you and conclude that there has been no Service Failure we reserve the right to charge you for all reasonable costs and expenses incurred in investigating the report and you agree to pay such charges. Details of these Charges are available on request from Customer Services.
5.4 The duration of any Service Failure, for the purposes of calculating any Service Credits which may be due, will be measured from the time your fault report is logged with our Customer Services to the time we can demonstrate that the Service has been restored.
5.5 Service Credits will be the maximum extent of our liability and your exclusive remedy in respect of any failure to achieve Service Levels, and all other rights, remedies and liabilities are excluded to the maximum extent permitted at law.
6 Your Use of the Services – General
6.1 You agree that you will not use or allow others to use any of the Services:
6.1.1 to contravene or cause us to contravene any Legislation;
6.1.2 to contravene our Fair Use Policy (where applicable) or our Acceptable Use Limit (where applicable);
6.1.3 to be for any improper, immoral or unlawful purpose;
6.1.4 to enable or permit unauthorised access by you or third parties to data stored on our network;
6.1.5 to cause a degradation of service to any of our other customers;
6.1.6 to involve the sending of unsolicited marketing or advertising materials;
6.1.7 in any way which would result in the transmission or storage of any material of a pornographic, obscene, defamatory, menacing or offensive nature or material which is a nuisance, hoax, abusive, racist or indecent which would result in the breach of any third party’s intellectual property rights, confidential information or privacy;
6.1.8 to breach or cause us to breach any applicable data protection legislation including, but not limited to, the Data Protection Act 1998;
6.1.9 to cause an overload of our network;
6.1.10 to injure or damage any persons, annoyance, inconvenience or needless anxiety to any other person, company or organisation, property or Network or howsoever cause the quality of the Services to be impaired;
6.1.11 which may cause us to lose or breach our Authorisation;
6.1.12 to authorise any other person to reverse engineer, decompile or modify the Equipment and/or Hardware;
6.1.13 knowingly, recklessly or negligently act or omit to act in such a way that the operation of our Network may be jeopardised or impaired in Telecom Company’s reasonable opinion;
6.1.14 do anything (or allow anything to be done) which we think in our reasonable opinion may damage or affect the operation of our electronic communications network or those of our agents (including BT);
6.1.15 as a means of communication, the purpose of which is other than that for which the Broadband Service is provided, or which is carried out in an unauthorised way or for fraud or criminal activities; or
6.1.16 for purposes of intrusion, or attempts to intrude, into the equipment and/or hardware and systems of any third party, or the mounting of any harassment campaign including Denial of Service Attacks.
6.2 You agree that in respect of the Service(s), you will:
6.2.1 comply with any reasonable instructions issued by us which concern your use of the Services, without limitation, any codes of conduct which apply in relation to the Equipment and/or Hardware and Services (as amended from time to time) supplied under this Contract;
6.2.2 ensure that the Equipment and/or Hardware and any other equipment and/or hardware connected to or used with the Broadband Service is connected and used in accordance with any applicable instructions, safety or security procedures;
6.2.3 only use the Equipment and/or Hardware under this Contract which is approved for use with the Network and not in any way which does not comply with instructions given to you by us, our agents or our authorised contractors;
6.2.4 only use the Services in good faith and not so as to artificially increase or create revenues for electronic communications services supplied by you or any person connected with you in any way;
6.2.5 notify the Telecom Company immediately of any loss, theft or damage of any Equipment and/or Hardware (and confirm such notification in writing within 48 hours);
6.3 You will indemnify the Telecom Company against any claims, proceedings or threatened proceedings from third parties and against any loss or damage suffered by us arising from any breach of your obligations under this Contract, including this clause 6, and for all costs and expenses reasonably incurred by us in investigating and defending ourselves in relation to any such claims, proceedings or threatened proceedings.
6.4 You will give us not less than 2 days written notice of any advertising, promotion or other campaigns which may result in abnormal demands being placed in our network.
6.5 You are solely responsible for safeguarding your data by taking backup copies, maintaining a disaster recovery process and through any other means you believe appropriate.
6.6 To enable us to perform our obligations under this Contract, you will obtain all requisite licences, consents and permissions and permit or procure permission for us or our agents to have access to your premises and will provide such reasonable assistance and information as we request from time to time. We will routinely work during normal office hours. Any request by us to carry out work at other times may be refused by you. Any request by you that we carry out work at other times may be refused by us, but if accepted such work will be charged to you at our then current standard rates.
6.7 If it is necessary for a Third Party Operator to supply you with Equipment and/or Hardware in order to access the Services then:
6.7.1 such Equipment and/or Hardware will remain the sole property of that Third Party Operator;
6.7.2 you agree that you will prepare your premises in accordance with our or the Third Party Operator’s reasonable instructions;
6.7.3 you agree to obtain all necessary consents, including for example, consents for any necessary alterations to buildings, permission to cross other people’s land or permission to put any Third Party Operator equipment and/or hardware on their property;
6.7.4 you agree to provide a suitable place and conditions for the Third Party Operator’s equipment and/or hardware including connection points to the Network and electricity;
6.7.5 you will not alter or modify in any way any Third Party Operator’s equipment and/or hardware and you agree to indemnify us for any losses or damages which we may suffer or incur as a result of any loss or damage affecting the Third Party Operator’s equipment and/or hardware unless any such loss or damage is caused by fair wear and tear.
6.8 For operational reasons, we or Third Party Operators may need to change your phone number or the codes used for the Line Extra Services. We will give you as much notice as possible of this.
6.9 You agree that the details that you provide to us on your Contract shall be true, accurate and complete. If you choose to receive your invoice online, it is a condition of this Contract that you provide us with a current e-mail address for billing purposes and that you maintain this address and advise us promptly of any changes to it. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for errors in sending and receiving e-mail, unless caused by our negligence.
6.10 You acknowledge that we and our agents (including BT) may give you instructions from time to time which we or they believe are necessary for health, safety or the quality of other telecommunications services provided to you by us or BT.
6.11 Broadband Services
6.11.1 You must comply with any instructions we give you about the Broadband Service.
6.11.2 To prevent spam from entering and affecting the operation of our systems and the Broadband Service, we may take any reasonable measures or actions necessary to block access to or delivery of any e-mail which appears to be of an unsolicited nature and/or part of a bulk e-mail transmission. We may also use within our systems virus screening technology that may result in the deletion or alteration of e-mail and or e-mail attachments. However, we do not warrant that such technology will be effective against all virus attacks or unsolicited e-mails.
6.11.3 You acknowledge that the Broadband Service is provided to other users and we owe a duty to them as a whole to preserve our network integrity and to avoid network degradation. If, in our reasonable opinion, we believe that your use of the Broadband Service has or may adversely affect such network integrity or may cause network degradation we may change your Transmission Speed or manage your use of our Broadband Service as we see fit in the circumstances. This includes, but is not limited to, any circumstances where you are running an application or program that places excessive bandwidth demands on the Broadband Service for continued periods. Although we have not applied a fixed limit or a cap to the amount of data that you may download and/or upload, we may also impose a limit on your usage capacity at any time at our sole discretion if your usage is affecting or may affect other users’ enjoyment of the Broadband Service.
6.11.4 The Broadband Service is intended for business and residential use and is available to sole traders, partnerships and companies.
6.11.5 In the event that rental of your telephone line is terminated by BT or, where applicable, any other non-cable network or you change the services on your line such that the Broadband Service is unable to operate normally, the Broadband Service will be terminated and you will be liable to us for the charges that remain due for the Committed Period.
6.11.6 During the Contract you may request a Re-grade at any time provided that it is only once in every thirty (30) days. Re-grades are subject to availability and payment of any applicable charges (for details please see Our Website). From time to time during the Contract we may also at our discretion make certain promotional offers available to you. If you accept any of these offers, any special conditions relating to such offers shall apply in addition to these Conditions.
6.11.7 We do not warrant or guarantee the accuracy or completeness of any content provided with the Broadband Service, including without limitation, any information, sound, data, software or other materials (in whatever form). You agree that any use that you make of any such content is at your sole risk and is subject to any third party terms and conditions applicable to that content.
7 Allocation and Use of Telephone Numbers
7.1 Where we allocate you any telephone numbers or codes as part of the Services, you acknowledge that you will not acquire any legal, equitable or other rights in relation to any numbers or codes. We may on giving you notice withdraw or change any such numbers or codes. You may not sell or transfer or seek to sell or transfer any numbers or codes allocated by us. You may port numbers to us and may also port numbers to other carriers with whom we have porting agreements. All intellectual property rights or other rights in any numbers or codes allocated by us shall at all times, as between ourselves and you, remain vested in us.
7.2 We shall not be obliged to comply with any porting request unless and until you have fully complied with all your obligations under this Contract (including the payment of all Charges due) which, in the event of termination within the Committed Period (if any) shall include all Charges due during the Committed Period.
8 How We Charge and How You Pay
8.1 All Services
8.1.1 You will pay us the Charges. Charges will be payable with effect from the date that a Service or any part of a Service is first provisioned to you for commercial use. The basis upon how we Charge you for the Services will be set out in the literature we send you on commencement of Service(s). Bills will normally be supplied monthly, but may be sent at any time. Line rental charges will be billed in advance. Call charges will be billed in arrears and call times are rounded up to the nearest 60 seconds.
8.1.2 We may vary our Charges at any time by posting the resulting changes on Our Website or otherwise giving you notice. The revised Charges will apply to all Services provided after the effective date of the notice of change.
8.1.3 All Charges are stated exclusive of value added tax (VAT) or other applicable taxes. You will be responsible for paying VAT and other applicable taxes which will be included in our invoices at the applicable rate(s).
8.1.4 We will issue invoices for the Services in accordance with the payment terms specified in the Contract.
8.1.5 You will, subject to clause 8.1.7 and unless otherwise agreed, pay invoices within 10 days of the date of the invoice.
8.1.6 Payments will be by Direct Debit only. If a direct debit is dishonoured or cancelled we shall terminate your service until payment is made and be entitled to pass on to you our administration fee of £15 late payment fee plus any third party charges, such as debt collection agency fee’s (this will be 18% of the debt outstanding plus £50 per visit should this be necessary). If we suspend the Service and agree to reconnect you when the debt is fully paid, you will have to pay a reconnection charge of £15.00 per line. We shall also be entitled to charge you a monthly administration fee for each month in which your direct debit is dishonoured or not reinstated following cancellation. Details of applicable fees are set out on Our Website. We may charge interest on all overdue amounts from time to time on a daily basis at a rate of 2% above the base rate of the Royal Bank of Scotland plc, to run from the due date of payment until receipt by us of the full amount (including any accrued interest) whether before or after judgement in respect of the overdue amount.
8.1.7 Any invoices which are disputed must be done so within 1 month of the date of issue otherwise the invoices will be deemed to be correct. If you wish to dispute an invoice you must write to us and provide us with (i) nature and reason for dispute, (ii) amount in dispute, (iii) any evidence to support the disputed amount.
8.1.8 Where under this Contract a Service Credit or other sum of money becomes payable by us to you, we shall be entitled to deduct that sum from Charges due from you to us from time to time. We will show any such deductions as a credit in the invoice issued by us following the due date for payment of the sum owed by us to you.
8.1.9 We shall be entitled to withdraw any Inclusive Calls at any time and in our absolute and sole discretion.
8.2 Fixed Line Services
8.2.1 Although our Services may include Inclusive Calls in accordance with the terms set out in clause 8.2.2 below, calls to the Channel Islands and the Isle of Man are not automatically included in your Price List or in any promotion offered by us. In addition your Telecom Company Service will not include the ability to make calls to the following countries: Nigeria, Colombia, Kazakhstan, Russia, Bangladesh, India, Pakistan, Kuwait or Global Mobile Satellite System (00 870) (“International Access”); unless we permit such access (at our own discretion). We may withdraw your ability to make calls to such countries at any time at our discretion and without notice to you.
8.2.2 If your Price List Plan includes Inclusive Calls, these Inclusive Calls shall not be charged for the first 60 minutes of each call. Thereafter, the standard Charges relevant to your Price List for the Services you receive, will apply for all minutes (or part minutes) in excess of 60 minutes. Such Charges are levied in accordance with the provisions of clause 8.1.1. The following provisions shall apply to eligible calls between active Customers and we reserve the right to withdraw Inclusive Calls from any Customer at any time at our sole discretion:
8.2.2.1 Inclusive Calls are only available to Customers who make calls in the UK and who use Fundraiser Telecom as their sole provider of calls;
8.2.2.2 Inclusive Calls are only available for voice (not ‘data’ or ‘internet’) calls and cannot be used for calls made that do not start with 01, 02, 03 and 0845 and 0870; and
8.2.3 Only calls made over the Network can be Inclusive Calls within the definition of Inclusive Calls set out in clause 8.2.2 and therefore, calls routed through the BT Network using the BT access code 1280, an operator connect call or a reverse call, will not fall into the Inclusive Calls category.
8.2.4 Your Customer account may have been programmed so that you are unable to make calls using International Access. If you want to make such calls, then you should telephone Customer Services. We may agree to make the International Access facility available to you after making credit checks (as permitted by clause 16) and we may pursuant to clause 9, ask you at any time to pay a reasonable deposit as security against any call charges you incur. We will be able to use this deposit to pay off any charges you owe us unless you have informed us of reasonable grounds for disputing such charges, in which case we shall provide reasonable justification prior to making any such deductions.
8.2.5 We reserve the right to withhold or withdraw discounts on any invoices that remain unpaid in breach of clause 8.1.5.
8.4 Broadband Services
8.4.1 For Broadband Services within thirty (30) days of the Start Date, we shall prepare and send to you a bill which shall include a prorated charge for the remainder of the initial Billing Period in which your account is activated and the charge for the following Billing Period and, if applicable any costs for Hardware you have purchased. Thereafter we shall prepare and send to you at the end of every Billing Period a bill detailing the charge for the following Billing Period.
9 Credit Limit/Security Payment
9.1 We may at our sole discretion and at any time during the lifetime of the Contract impose a Credit Limit on your account and/or require payment of a security deposit or interim payment by you.
9.2 Any Credit Limit imposed can be amended without prior notice. If you exceed such Credit Limit (i) we may demand immediate payment of the Charges and/or suspend the Services; and (ii) you will still be responsible for all Charges incurred including those exceeding the Credit Limit.
9.3 If at any time we require you to pay a security deposit under clause 9.1 above we may (i) suspend provision of the Service(s) until we receive payment of the security deposit and (ii) at any time apply the security deposit (once paid) to meet any cost, loss or liability incurred as a result of any failure by you to comply with these terms or to pay any amount you owe to us.
10 Changing the Contract
10.1 This clause 10 applies to all changes to this Contract, except changes to Charges which are dealt with in clause 8.1.2 above.
10.2 Subject to clause 10.1 above, we may vary these terms and conditions at any time by posting the changes on Our Website and, where reasonably practicable, giving you prior notice. We will only do this if we have a valid reason, for example to reflect changing arrangements with any Third Party Operator or changing legal, regulatory or business requirements. If any variation of these terms and conditions is likely to cause material detriment to you:
(i) we will also notify you of the variation in writing or by your chosen method of contact; and (ii) you shall have the right to terminate this Contract with immediate effect by giving us written notice. You agree that, if you decide to use the Services after any variation(s) to these terms and conditions have been posted on Our Website or, in the case of a variation which is likely to cause material detriment, notified to you, you will be bound by the terms and conditions as varied.
11 Ending the Contract
11.1 You may end this Contract for any of the Services by giving us 28 days’ notice, such notice not to expire before the end of the Committed Period or a Subsequent Contract Period. In the event you seek to cancel the Contract before the end of the Committed Period you will pay an early termination charge of the remaining contract months *£8 (part month charged as full month) and a one off charge of £25 including VAT. Business customers will be charged up to a maximum of £200 depending on type of line service and features provided (“Early Termination Charges”);
11.2 Not withstanding clause 2.1, we may terminate this Contract with immediate effect by notice in writing if:
11.2.1 you fail to pay any sums due to us within 14 days of receiving written notice from us indicting the sums due and demanding payment;
11.2.2 you are in material breach of this Contract which breach is capable of remedy and fail to remedy that breach within 30 days of receiving the notice specifying breach;
11.2.3 you are in material breach of this Contract and that breach cannot be remedied;
11.2.4 you commit persistent breaches of the Contract;
11.2.5 you have any Authorisation under which you have the right to run your telecommunication system and connect it to our system removed, revoked or amended;
11.2.6 you make any voluntary arrangements with your creditors or become subject to an administrative order or go into liquidation, whether voluntary or compulsory (other than for the purposes of reconstruction or amalgamation), or a receiver is appointed in respect of any of your assets;
11.2.7 you do or you allow to be done, anything which in our reasonable opinion will or may have the effect of impairing the operation of a particular Service(s);
11.2.8 you have or propose a Change of Control;
11.2.9 if any licence to operate or use the Network under the Relevant Legislation is revoked or terminated for any reason;
11.2.10 if the operation of the Network is terminated;
11.2.11 if information supplied to us by you is false or misleading;
11.2.12 if at any time BT ceases to provide services to us such that we are unable to continue to provide any Service to you, we may immediately terminate our Contract with you;
11.2.13 we cease to be Authorised or if our Authorisation is revoked or modified in any way which has a material impact on our ability to provide the Services or any of them or if we are prohibited from providing or restricted in our entitlement to provide the whole or any part of the Services
11.2.14 for the purposes of this clause 11.2 “material breach” shall include any failure by you to pay the Charges and any failure to comply with your obligations under this clause 11.
11.2.15 In the event of termination by us in accordance with clause 11.2.16 during the Committed Period we reserve the right to invoke the Early Termination charges referred to at clause 11.1 above in addition to any other unpaid charges due at the date of termination.
11.6 On termination of the Contract:
11.6.1 each party will return to the other party any Confidential Information which it has in its possession;
11.6.2 we shall disconnect the Equipment;
11.6.3 all outstanding Charges and other sums due to us shall be paid by you immediately.
11.7 Termination of this Contract howsoever arising shall be without prejudice to the rights, duties and liabilities of the parties accrued prior to termination. Those Clauses in this Contract which are intended (expressly or by implication) to have effect after termination shall remain binding on the parties notwithstanding termination.
12 Our Rights to Suspend the Services
12.1 Subject to clause 2.1 you may cancel any individual Service or this Contract at any time by giving us 28 days written notice of cancellation.
12.2 We may suspend the provision of any service without prejudice to your liability to continue to pay the Monthly Charges without compensation if:
12.2.1 you fail to meet any of your obligations under this Contract;
12.2.2 technical limitations exist or arise which make the provision of the Services impossible or materially limit the functionality or performance of the Services;
12.2.3 necessary for operational reasons such as repairs, upgrades to the Services or regular or emergency maintenance;
12.2.4 we are obliged to comply with any Contract, instruction or request of a competent governmental regulatory or other authority;
12.2.5 if and to the extent that in our opinion your conduct is likely to result in the breach of any law or is otherwise prejudicial to our interests;
12.2.6 if the Credit Limit for this Contract is exceeded;
12.2.7 if you allow anything to be done which in our reasonable opinion may have the effect of impairing the operation of the Services;
12.2.8 during any period in which access to the Network is denied or restricted to Telecom Company by the Third Party Operator;
12.2.9 if we becomes aware or reasonably suspects or believes that the Equipment and/or Hardware is being used for fraud or the use is fraudulent;
12.2.10 in the event of notification of loss or theft of the Equipment and/or Hardware;
12.2.11 if we become aware or reasonably suspect or believe that the Equipment and/or Hardware have been reverse engineered decompiled or modified;
12.2.12 at the request of your representative appearing to us to have authority to make such request; or
12.2.13 if we have reasonable cause to believe that you and any third party are acting in breach of the Fair Use Policy or The Acceptable Use Limit.
12.3 If we in our sole discretion reinstate the Services following suspension you may be liable for an administration fee if suspension is due to your default.
12.4 During any technical failure, modification or maintenance of the Network, if the Services are suspended under this Clause for a period of seventy-two (72) hours or more, we will on a pro-rata basis credit to you any line rental or additional services that may have been charged during the unavailability of the Network.
12.5 We will, where practical, give you notice of our intention to suspend the Services and, in relation to suspension for the reasons stated in clauses 12.2.2 to 12.2.5 above, will restore the Services as soon as we are reasonably able to do so. If we exercise our right to suspend the Services this will not restrict our rights to terminate the Contract.
12.6 If we exercise the right to suspend the Service this shall not affect our right to terminate the Contract under clause 11.
13 Events Outside Our Reasonable Control
13.1 Neither party will be liable to the other for any delay in performing or failure to perform any of its obligations under this Contract (other than the obligation to pay the Charges) which occurs as a result of circumstances beyond a party’s reasonable control. For the avoidance of doubt, circumstances beyond our reasonable control include but are not be limited to act of God, war or riot, civil disobedience, national emergency, strikes and other labour disputes, fire, flood, act or terrorism, power failures, non-availability of any third party telecommunication services, breakdown of any equipment and/or hardware not supplied by us acts of government or other competent authority.
14 Confidentiality
14.1 Neither party will disclose to any third party without the prior written consent of the other party any confidential information which is received from the other party as a result of this Contract. Both parties agree that any confidential information received from the other party will only be used for the purposes of providing or receiving services. These restrictions will not apply to any information which:
14.1.1 is or becomes generally available to the public other than as a result of a breach of an obligation under this clause 14; or
14.1.2 is acquired from a third party who owes no obligation of confidence in respect of the information; or
14.1.3 is or has been independently developed by the recipient.
14.2 Notwithstanding clause 14.1, we will be entitled to disclose your confidential information to a third party to the extent that this is required by any court of competent jurisdiction or by a governmental or regulatory authority, or where there is a legal right, duty or requirement to disclose such confidential information.
15 Our Liability to You
15.1 We accept liability without limit for death or personal injury arising from our own negligence or for any fraudulent pre-contractual misrepresentation on which you can be shown to have relied.
15.2 Our liability to pay any Service Credits in accordance with clause 5 will be the maximum extent of our liability and your sole remedy for any Service Failures.
15.3 Subject to clauses 15.1 and 15.2, we are not liable to you whether under this Contract, tort (including negligence) or otherwise for direct or indirect loss of profits, anticipated profits, business, goodwill or anticipated savings, or for any indirect or consequential loss or damage including, but not limited to, claims against you from third parties and loss of or damage to your data even if such loss was reasonably foreseeable or we had been advised of the possibility of you incurring the loss.
15.4 Subject to clause 15.1, our liability to you in Contract, tort (including negligence) or otherwise in relation to or arising out of this Contract is limited to £500,000 for one single incident in any twelve (12) month period and £1,000,000 for a series of incidents in any twelve (12) month period for all events, claims, losses however arising during the term of this Contract. Service Credits paid or credited by us to you will be taken into account for the purposes of calculating the limitation amounts set out in this clause 15.
15.5 Except as expressly set out in this Contract and to the extent permissible by law all other warranties, terms and conditions guarantees as to quality or fitness for a particular purpose of the Services or any other conditions or guarantees whether express or implied by law, custom or otherwise are excluded.
15.6 We are not liable to you in Contract or tort (including negligence) for any acts or omissions of you or any party other than us, including other providers of telecommunications, computers or other equipment and/or hardware or services including internet services.
15.7 Each provision of this Contract excluding or limiting our liability operates separately. If any provision of this Contract is held to be invalid in whole or part such provision will be deemed not to form a part of the Contract. In any event the enforceability of the remainder of the Contract will not be affected.
15.8 You are responsible for the security of your use of the Services including, but not limited to, protecting all passwords, backing-up all data, employing appropriate security devices, including virus checking software, and having disaster recovery processes in place.
15.9 Where you are or become aware of any matters which you know or ought to reasonably be expected to know constitute a threat to the security of the Services you will immediately advise us of such matters.
15.10 In respect of all Services, if you have bought Equipment and/or Hardware, where new, it is sold with the benefit of and subject to the terms applicable to such warranty or guarantee as is given by the manufacturer of the Equipment and/or Hardware but subject to clause
15.12.
15.11 No liability is accepted for:
15.11.1 any defect resulting from fair wear and tear;
15.11.2 rain, water or other liquid damage;
15.11.3 accidental or wilful damage;
15.11.4 negligence;
15.11.5 abnormal working conditions;
15.11.6 failure to follow the manufacturer’s instructions (whether oral or in writing); or
15.11.7 misuse or alteration or repair of the Equipment and/or Hardware without the manufacturer’s approval.
15.12 In respect of the Service(s) which allow you to access the internet, you agree that your use of the internet through such Service(s) is at your own risk and subject to all applicable laws. We shall not be liable for any viruses that may affect your computer or equipment and/or hardware attached to it or for any loss or corruption of data and you agree that it is your responsibility to protect your computer against viruses and to back up all data to protect against loss or corruption of it. We shall have no responsibility for any goods, services, information, software or other materials that you obtain when using the internet (including e-mail).
15.13 Nothing in this Contract shall impose any liability on us in respect of non-performance of the Service(s) where the performance claimed is not in accordance with the Contract or where such non-performance is directly due to your acts, omissions, negligence or default.
16. Use and Disclosure of Your Personal Information
16.1 Except in relation to clauses 16.5 and 16.6 below, this clause 16 applies to personal information held about individuals, sole traders and partnerships. It does not apply to information we hold about corporate bodies, and other organisations.
16.2 Information you provide or we hold about you (whether or not under our Contract(s) with you) may be used by us or our agents to:
16.2.1 identify you when you contact us;
16.2.2 help identify accounts, services and products which you could have from us from time to time (we may do this using an automatic scoring system, which uses the information provided by you, any information we hold about you and information from other agencies, including credit-reference agencies);
16.2.3 help run, any accounts, services and products we provided before now or in the future;
16.2.4 carry out marketing analysis and customer profiling and create statistical and testing information;
16.2.5 help to prevent and detect fraud or loss; and
16.2.6 contact you in any way (including mail, e-mail, phone, visit, text or multimedia messages) about products and services offered by us. We will only contact you in this way if you have previously shown your consent.
16.3. We may allow other people and organisations to use information we hold about you:
16.3.1 to provide services you have asked for;
16.3.2 as part of the process of selling one or more of our businesses;
16.3.3 to provide information for legal or regulatory purposes; or
16.3.4 as part of current or future legal proceedings.
From time to time, these other people and organisations may be outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK.
16.4 We may also allow your information to be used by our Associates for them to carry out any of the above purposes.
16.5 We may monitor and record communications with you (including phone conversations and e-mails) for quality assurance and compliance.
16.6 We will hold information on your phone use, including the numbers called, date, time, duration and cost of calls, together with information about your location. We will use this information to manage the phone service and provide you with any other services you may ask for. Where you have previously shown your consent, we may use this information to provide you with information about other products and services that we believe will be of value or interest to you. We will keep information for as long as is necessary to provide services you have asked for and until charges for the service cannot be lawfully challenged.
16.7 This clause 16.7 applies to personal information held about individuals (including, if the Customer is a corporate body, any key individuals involved in that body), sole traders and partnerships. We may check your details with one or more licensed credit-reference and fraud prevention agencies. We and they may keep a record of this search and the payment details from your account, and share it with other organisations. If a person provides false or inaccurate information and we suspect fraud, this is also recorded. This information may be used by us, and other organisations may search these records to:
16.7.1 help make decisions about credit and credit-related services for you and members of your household;
16.7.2 help make decisions on motor, household, credit, life and other insurance proposals and insurance claims for you and members of your household;
16.7.3 trace debtors, recover debt, prevent fraud, and manage your accounts or insurance policies;
16.7.4 check your identity to prevent money laundering, unless you give us other satisfactory proof of your identity; and
16.7.5 carry out statistical analysis about credit, insurance and fraud. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud. If you need details of those credit agencies and fraud-prevention agencies from which we get, and with which we record, information about you, please write to us at Fundraiser Telecom (see address above)
16.8 If you give us information on behalf of someone else, you confirm that you have given them the information set out in this clause, and that they have not objected to their personal information being used in the way described in this clause. If you give us sensitive information about yourself or others (such as special needs details for bills), you agree (and confirm that the relevant subject of the information has agreed) to us processing this information in the way set out in this clause.
16.9 If you are making a joint application or you have told us about some other financial association with someone else, a ‘financial association’ between you and that other person (or people) will be made at credit-reference agencies. This will link your financial records with that other person (or people) so that both (or all) of your records will be taken into account in all future applications by either or both (or all) of you. This will continue until one of you successfully files a notice with the credit-reference agencies asking for the financial association with that person to be removed.
16.10 If you would like us to tell you what information we hold about you, please write to us at FundraiserTelecom. We may charge a £10.00 administration fee; please quote your full name, address, phone number and account number on all requests.
You can also call Customer Services to correct or update any inaccurate or incomplete information and to advise us of any preferences you may have concerning how you can be contacted for marketing purposes or to indicate your preferences for directory enquiries.
17 Equipment and Hardware
17.1 Equipment and/or Hardware supplied by us shall be at your risk immediately on delivery to your premises (or into custody on your behalf, if sooner) and should be insured accordingly.
17.2 We reserve the right to charge carriage in cases where you refuse to accept delivery of goods supplied by us in response to a duly authorised Contract received from you.
17.3 Equipment and/or Hardware shall be signed for on receipt and shall be deemed to have been checked and accepted by you on the date of such signature. You must inspect and inform us of any damaged or missing items within seven (7) days by telephoning Customer Services. If you receive faulty Hardware we will provide a replacement provided that you return the faulty Hardware to us in accordance with clause 18.5 below.
17.4 We shall not replace any Equipment and/or Hardware that becomes faulty as a result of any damage caused to it through your negligence or willful default and in such circumstances; you will be responsible for the cost of any replacement supplied by us.
17.5 In the event that we provide you with replacement Hardware as a result of a fault notified to us by you and verified by us, you must return the faulty Hardware (including all the relevant cables and appropriate ancillary equipment and/or hardware or software supplied to you with the Equipment and/or Hardware) to us or our appointed agent by registered post or special delivery, within fourteen (14) days of receipt of the replacement Hardware. If you fail to return the faulty Hardware to us within fourteen (14) days, we reserve the right to charge you the full replacement cost for such Equipment and/or Hardware, up to £40 including VAT, unless actual proof of the registered post or special delivery can be provided to us.
17.6 The Equipment and/or Hardware shall remain our property until paid for in full by you. Until such time as the ownership of the goods has passed to you, you shall hold it on our behalf and keep it safe, insured and identified as our property. We shall be entitled to ask you to return the goods at any time until the goods are paid in full.
17.7 We agree that we will not exercise our rights under clause 17.6 where you are duly performing your obligations as to payment under it and there are no outstanding monies owing to us.
17.8 If you wish to use a modem supplied by a third party to receive our Broadband Service rather than that supplied by us, we shall not accept any responsibility to assist you to use that modem. As we cannot guarantee that modem will work with our Broadband Service
17.9 If you return the Equipment and/or Hardware to us in accordance with clause 18.5 and have either failed to take reasonable care of the Hardware while it remained in your possession or fail to return all the relevant cables and appropriate ancillary equipment and/or hardware or software supplied to you with the Hardware, we shall be entitled to debit your account (using the details that you provided to us with your Contract) for the full replacement cost of such Hardware. To take reasonable care of the Equipment and/or Hardware, you shall retain and keep the original box and packaging for the Equipment and/or Hardware in good condition and shall ensure that the Equipment and/or Hardware is stored in accordance with the manufacturer’s recommendations.
17.10 There shall be no liability under any such warranty or guarantee if the total price for the Equipment and/or Hardware has not been paid by the due date for.
17.11 We exclude all conditions, terms, representations (other than fraudulent or negligent representations) and warranties relating to the Hardware, whether imposed by statute or by operation of law or otherwise, that are not expressly stated herein, including without limitation, the implied warranties of satisfactory quality and fitness for a particular purpose.
17.12 If a valid warranty claim is made within the warranty period, we will replace or repair (at our discretion) the Hardware free of charge. After the expiry of the warranty period, we may make a charge for either of these remedies. If the exact same Hardware is not in stock then we will loan you similar Hardware where possible until it becomes available. We shall (at our or the manufacturer’s option) have the right to refund you the price you paid (or a proportionate part thereof, depending upon age and condition). That will be the extent of our liability to you.
17.13 Other than as set out above, we shall be under no other obligation to exchange, repair or replace the Hardware or provide any refunds. You accept that you are solely responsible for backing up any important data stored on the Hardware prior to the commencement of any repairs and you hereby acknowledge that any such data may be lost during the repair and will be lost if the Hardware is exchanged. We are not liable for this and it is therefore your responsibility to back up any such data stored on your Hardware. Should an Openreach engineer need to visit to repair a fault, faults up to your premises – no charge, internal problems/repairs are fully chargeable to your account.
18 Additional Broadband Provisions
18.1 Your E-Mail Account
18.1.1 Where we provide you with one or more e-mail addresses as part of providing the Broadband Service you acknowledge that such email addresses are not your property and that we are entitled to alter them in our sole discretion. We shall only change your e-mail addresses where reasonably necessary after providing you with reasonable notice of such change.
18.1.2 You acknowledge that you have no right to sell (or to agree to transfer) or dispose of in any way, any e-mail addresses provided to you by us.
18.2 Security, Username, Passwords
18.2.1 You will be allocated a username and password in order to access the Broadband Service. You will be responsible for keeping this username and password confidential and agree to take all necessary steps to ensure their confidentiality and that they are not disclosed to any unauthorised third parties. You will inform us if you become aware of or suspect any unauthorised use of your username and password and agree to take all necessary steps (or such steps as may be requested by us) to prevent such use.
18.2.2 To ensure that the Broadband Service remains secure, you must not change or attempt to change a username without our written permission.
18.3 Broadband Connection
18.3.1 We will endeavour to provide the Broadband Service to you up to the data transmission speed you request. However, we cannot guarantee this and the speed of your connection and download times may be slower if our network or the internet is congested.
18.3.2 We will indemnify you against all claims and proceedings arising from the infringement of any intellectual property rights by reason of our provision of the Broadband Service to you. As a condition of this indemnity you must:
18.3.2.1 notify us promptly in writing of any allegation of infringement;
18.3.2.2 make no admission relating to the infringement;
18.3.2.3 allow us or our agents (including BT) to conduct all negotiations and proceedings and give us or our agents (including BT) all assistance in doing so (we will pay your reasonable expenses for such assistance);
18.3.2.4 allow us or our agents (including BT) to modify the Broadband Service, or any item provided as part of the Broadband Service, so as to avoid the infringement provided that the modification does not materially affect the performance of the Broadband Service.
18.3.3 The indemnity in clause 19.3.2 does not apply to infringements caused by your use of the Broadband Service in conjunction with other equipment and/or hardware or software not supplied by us or our agents (including BT), or to infringements caused by designs or specifications made by you, or on your behalf. You will indemnify us and our agents against all claims, proceedings and expenses arising from such infringements or alleged infringements.
18.3.4 You agree that you will enter into any licence or agreement reasonably required by the owner of any intellectual property rights in any software supplied to you for the purpose of accessing the Broadband Service. You also agree that all intellectual property rights in the Broadband Service (including the Hardware and any related software) are and shall remain vested in us, our agents (including BT), the Hardware manufacturer or their licensors as applicable.
18.3.5 If you move Premises and want to access the Broadband Service at your new address you will need to set up a new account for that location by calling Customer Services. You will have to provide us with proof of your new address. If you do not, your existing account will not be terminated and you will be liable for any charges that remain due in respect of the Committed Period relating to that account. You will also have to pay an administration fee for setting up a new account when you move Premises and if you have purchased Hardware from us and such Hardware is lost or damaged when you move Premises, you will have to purchase new Hardware from us.
18.3.6 When you have moved Premises, a telephone line test will need to be carried out. If it is not possible to connect you, you may terminate this Contract provided: (i) it is no earlier than the date you move Premises; (ii) you give us ten (10) days notice; and (iii) you send us proof of your change of address.
Any charges due in respect of your existing account to the date of cancellation will remain payable. If it is possible to connect you at your new address, your connection will be at the same Transmission Speed as that at your old address prior to your move. However, if it is not possible to connect you at the same Transmission Speed, we shall connect you at whatever Transmission Speed we may determine to be possible.
18.3.7 In consideration of you paying us the Charges, we shall provide the Broadband Service to you in accordance with these terms and conditions. You acknowledge that our provision of the Broadband Services to you is dependent upon BT. You also agree that there may be technical limitations that inhibit the activation and provision of the Broadband Service. We shall notify BT of any issues concerning the Broadband Service that you notify to us, but we cannot guarantee rectification of these issues by BT.
18.3.8 You will remain responsible for all rental charges made by BT or where applicable any other non cable network relating to your telephone line (together with any repair and maintenance charges (unless caused by our negligence) and all call charges from your fixed line telephony service provider.
18.3.9 We will endeavour to connect you to the Broadband Service by the date we have agreed with you, but we do not guarantee to do so. If you place a Contract for an additional service or otherwise instruct us to change the Broadband Service (i.e. a Re-grade) we will use reasonable endeavours to complete your Contract as soon as possible, but our ability to do so may be affected by circumstances outside our control and there may be a delay in your Contract being completed. We will not be liable to you for any costs, expenses or claims arising directly or indirectly out of such delay.
18.3.10 You acknowledge that as part of your wish to receive and enjoy the full benefits of the Broadband Service some minor modifications may need to be made to your computer to make it operate with the Broadband Service. It is your responsibility to ensure that such modifications do not invalidate the terms of any warranty that you may have concerning your computer. We will not be liable for any claim that your warranty has been invalidated (if applicable) as a result of work carried out by you, us, our agents (including BT) in order to make your computer operate with the Broadband Service.
19 Third Party Rights
A third party which is not a party to this Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.
20 Assigning the Contract
20.1 We may assign, sub-contract or otherwise transfer this Contract or any part of it to any third party in our absolute discretion.
20.2 You may not assign, sub-licence or otherwise transfer this Contract or any of your rights or obligations arising under it without our written consent.
21 Entire Contract
The Contract sets out the whole agreement between you and us for the provision of the Service and supersedes all prior arrangements, understandings and agreements between you and us.
22 Notices
22.1 Notices must be in writing and shall be served by hand delivering it or sending it by pre-paid first class post, or registered post, or prepaid recorded delivery or prepaid international recorded airmail addressed to the other party at the address shown on the contract application or any other address as notified in accordance with this Clause or fax to the number notified by each party to the other or e-mail to the address notified by each party to the other.
22.2 Any such notice shall be deemed to have been received:
22.2.1 if hand delivered or sent by prepaid recorded or registered post or international recorded airmail at the time of delivery;
22.2.2 if sent by post (other than by recorded or registered post) two days from the date of posting;
22.2.3 if sent by airmail (other than prepaid recorded airmail) five days from the date of posting;
22.2.4 in the case of fax, at the time of receiving a successful transmission report; and
22.2.5 in the case of e-mail, a copy of the e-mail must also be sent by first class post.
23 Waiver
The failure or delay by us in exercising any of our rights, powers or remedies under this Contract shall not in any circumstances impair such right, power or remedy nor operate as a waiver of it. The single or partial exercise by us of any right, power or remedy under this Contract shall not in any circumstances preclude any other or further exercise of it or the exercise of any other right, power or remedy. Any waiver of a breach of, or default under, any of the terms of this Contract shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of this Contract.
24 Enforceability
If any particular clause of the Contract shall be or be held to be invalid or unenforceable by any court or other competent body or authority, the enforceability of any other clauses in this Contract shall not be affected and they shall continue in full force and effect.
25 Law
25.1 This Contract will be construed in accordance with and governed by the laws of England.
25.2 In the event of any dispute relating to or arising from this Contract the parties agree to submit to the non-exclusive jurisdiction of the English court.
General Terms and Conditions

These Terms and Conditions apply to the entire contents of the Website under the domain name www.fundraisertelecom.com (Website) and to any correspondence by e-mail or through the Website between us and you.

Please read these Terms and Conditions carefully before using the Website. Using the Website indicates that you accept these Terms and Conditions regardless of whether or not you choose to register with us. If you do not accept these terms, do not use the Website. This notice is issued by Fundraiser Telecom Ltd (Company) Registered Number 8878534.

Website

You may access most areas of the Website without registering your details with us. Certain areas of the Website are only open to you if you register.

By accessing any part of the Website, you shall be deemed to have accepted these Terms and Conditions in full. If you do not accept these Terms and Conditions in full, you must leave the Website immediately.

The Company may update these Terms and Conditions at any time by updating this page. You should check this page from time to time ensure you are happy with any changes. These Terms and Conditions are effective from 6th February 2014.

Licence

Except as otherwise indicated elsewhere in this Website, with respect to a particular portion, file, or document, any person is hereby authorised to view, copy, print, and distribute this web site or any part thereof subject to the following conditions:

This Website may be used for informational, non-commercial purposes only
Any copy of this Website or portion thereof must include this copyright notice: © 2014 Fundraiser Telecom Ltd. All rights reserved.

The Company reserves the right to revoke the authorisation set out in this notice at any time, and any such use shall be discontinued immediately upon written notice from the Company.

The name Fundraiser Telecom Ltd or the Fundraiser Telecom Ltd logo may not be used in advertising or publicity pertaining to distribution of any of the information contained in this web site without specific, prior written permission of the Company.

The Fundraiser Telecom Ltd logo may not be altered in any instance.

Service Access

While the Company endeavours to ensure that the Website is normally available 24 hours a day, the Company shall not be liable if for any reason the Website is unavailable at any time or for any period.

Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.

Visitor Material and Conduct

Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from the Website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or

(b) for which you have not obtained all necessary licences and/or approvals; or

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Website (including, without limitation, by hacking).

Privacy Policy

The Company may collect the following information (but not limited to):

Name and job title, contact information including email address and telephone numbers, demographic information such as postcode, preferences and interests, and other information relevant to client surveys and/or offers.

We require this information to understand your needs and provide you with a better service. We may use the information that we collect to periodically send you promotional emails, updates or other information which the Company thinks you may find interesting using any of the contact details you have provided. From time to time the Company may also use your information to contact you for market research purposes. We may contact you using any of the information you have provided. We may use the information to customise the Website according to your interests.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

The Company use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.

Links to Other Websites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by the Company’s privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question

Warranties and Disclaimers

This Website is provided ‘as is’ without warranty of any kind, whether expressed or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement.

The Company assumes no responsibility for errors or omissions in this Website or other documents that are referenced by or linked to this Website.

References to corporations, their services and products, and organisations are provided ‘as is’ without warranty of any kind, whether expressed or implied.

In no event shall the Company be liable, whether in contract (including but not limited to negligence or breach of statutory duty), for misrepresentation or otherwise howsoever for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not the Company has been advised of the possibility of damage and on any theory of liability, arising out of or in connection with the use or performance of this Website.

This Website could include technical or other inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in new editions of this Website. The Company may make improvements and/or changes in the product(s) and/or the service(s) described in this Website at any time.

All information presented on this Website is correct only at the date of original publication and no warranty is given as to its continued accuracy. There is no obligation on the Company to update the information should the Company become aware that the information is not correct.

Certain hypertext links in this site will lead to web sites that are not under the control of the Company. When you activate any of these you will leave the Company Website and the Company has no control over and will accept no responsibility or liability in respect of the material which follows.

Liability

The Company, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.

Governing Law and Jurisdiction

This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

Issue Date:  February 2014